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Private Policy

We know that by choosing Fresh To Go to help preparing your dinner. You have already placed a great deal of trust in us. We also understand that it’s our fiduciary duty to safeguard the privacy of individuals with respect to personal data and payment instruction. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong.

We will only use your personal information for the purpose(s) in which you provide it to us – including, respond to your enquiries, handle orders, deliver items and process payments, communicate with you about orders, products, services and promotional offers, update our records and maintain any on-line account you may have with us, prevent or detect fraud or abuses of our website.

We never transmit or sell personal details of our customers to third parties.

Occasionally we will carry out some research on our database of customers who have registered with us. We will use this strictly for internal purposes only. The main objective is to help us serving you better.

From time to time, we will provide you with periodic communications, including email, telephone, SMS, or leaflet as part of your delivery, about features, products, services, events, promotions and special offers. Such communications from us might include advertising for or offers from third parties. If you wish to withdraw your consent from receiving these communications you can do so by logging onto your FreshToGo.hk account and changing your communication settings online.

We don't collect or keep your personal data unless it is strictly necessary for the above purposes. We don't keep it for longer than is necessary, either.